Just checking on meta first, because it's polite.
My "day job" (besides being a diamond over on RPG) is helping to develop an archaeology data collection application (http://fedarch.org). We've entered the "how do we support the users?" phase of things.
We, obviously, plan to have standard real documentation (a wiki), community support, etc. but as there is a significant technical component to the app, would it be appropriate to direct fiddly technical questions here?