There is a short paragraph on the Help which I have always felt some discomfort with:
We are not a GIS Software Support Site. We encourage you to seek official routes for support for specific issues you may have.
My discomfort is because I think we provide considerable informal GIS software support but we are certainly NOT an official GIS Software Support Site.
Are there any particular "specific issues" which we should look out for and redirect quickly to "official routes for support"?
Determining these might give us examples to cite when closing some unanswerable questions and/or to enable us to expand the section above to:
We are not a formal GIS Software Support Site. We are likely to close questions and recommend you seek official routes for support if you:
- ask about licensing, pricing and release dates (you should ask the vendor/dev team)
- seem to be trying to submit bug reports and enhancement requests (you should submit to the vendor/dev team)
are not actively trying to reproduce non-reproducible software problems (you should ask/re-open them when they can be reproduced)<another specific issue type>
<another specific issue type>