We've created an open source (LGPL) application called ODL Studio for territory design, vehicle routing, and viewing maps (i.e. of customer points) based on Excel data. We're considering the merits of using GIS SE as a Q&A site for people needing help using this software. We've hit a stumbling block though - we'd need a tag odl-studio to be available (so we can get notifications) and we'd have to answer a lot of questions to get our own reputation level to the level where we can do this ourselves. I know traditionally tags are created when there's a sufficient number of posts on a subject but its a chicken-and-egg situation. We can't start directing users to GIS SE (via links on our webpage, youtube videos etc) until that tag is present, as most of the time we'd probably need to be the people answering the questions and hence we need the tagging / notifications. However until we start directing users to GIS SE, no-one's going to post ODL Studio queries on there.
I'd guesstimate one or two queries a week would be posted on GIS SE. As a lot of queries are similar, my hope is to build a body of user knowledge on GIS SE that future users can reference rather than create a new query.
So, is it a good idea to use GIS SE for this purpose and if so, can someone with the necessary reputation please create the tag odl-studio ?
There's some more information on ODL Studio here:
Youtube videos https://www.youtube.com/watch?v=0DJdubVWX_A and https://www.youtube.com/watch?v=cyIcVwHf524 . You can see a few people posting queries on the video comments as there's no user forum right now.
Also see this discussion Allowing GIS SE to be support for particular software products? on allowing GIS SE to be used for software products support. We would follow the practices listed under 'An Open Letter to GIS Project Teams'. So when we direct users to GIS SE, we would include strongly worded advice on using GIS SE best practice / conventions etc (e.g. single question / single post, accepting answers, formulating questions properly). We'd also make it clear that feature requests, bugs and similar should NOT be posted on GIS SE.